VMWare Player Plus Issues

Today, I decided to introduce a new category or tag called TroubleShoot series. This line of articles will be honed for those having technical problems and how to rectify it in different platforms.

About a week ago, I decided to try out VMWare Player (version was 6.0.3) because, I found out that, VMWare Player renders outstanding GPU Performance compared with the other free ones like VirtualBox.

I was actually trying out Mac OSX virtualization in my Windows 8.1 64 bit rig. (PS: It is possible to do that with some hacks, but Im not going to cover that in this article). Supprisedly, VMware Player managed to virtualized the environment pretty well with all the Mavericks graphics stunts and visual effects. After dabbling around I decided to try VMWare Workstation a more advance version of the VMWare Player for evaluation.

After dabbling awhile, I figured i’ll just settled for VMWare Player (VMWare Workstation was good, but I dont need so much of the functions) and decided uninstall the VMWare Workstation. I even decided to purchase a single user license for my VMWare Player namely the VMWare Player Plus for USD 99.


After entering license key, the evaluation remains the same.

The problem starts when, I reinstalled the VMWare Player back again. I noticed the license key have changed to evaluation version, to my understanding VMWare Player was never on evaluation version to begin with?

Further more to this mystery, I tried reinserting my license key that I bought to upgrade my VMWare Player license to the full commercial one VMWare Player Plus. Guess what, nothing happens??

Fortunately, with the VMWare support I managed to rectify this issue.

It turns out that, VMWare Player and VMWare Workstation shares the same license package. When I installed the Workstation, and then later uninstall it, there’s a left over registry entries which stays on – resulting on the conflicting license readout when I try to reinstall my VMWare Player.

To rectify this matter, I’ve listed the steps below.

    1. Uninstall all the VMWare Player and VMWare Workstation. Keep the all your virtual machine folders the ones that have VMX files. Remove only the software.
    2. Remove these registry keys for the VMware Product on the Windows Host. Use Regedit to find these entries.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc.\VMware Workstation
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc.\Installer\VMware Workstation

  1. After doing this, you must remember to restart your computer.
  2. Once, you restart, just reinstall back your VMWare player and you should be able re-enter the license key

That’s not only the problem, I faced in VMWare Player, I also encounter a small bug in the VMWare Player, where it seems the guest was unable to detect any USB device inserted. I found out later, one of the VMWare service is not running. To rectify this, you have to suspend your vm. open up your task manager then click on services. Look for VMUSBArbService – VMWare USB Arbitration Service. It is Stopped for some reason. You have to turn it back on and then restart the system. After restarting, make sure all the VMWare related services are running before resuming your vm.


Make sure all VMWare service is running.

Hope this article helps you all, until next time. Check out more for troubleshoot series in isgoodstuff in the future.